Shipping Policy

Elizabeth & Dean ships to customers throughout the United States. This policy explains our shipping costs, processing times, estimated delivery times, and what to expect after your order has been shipped.

Last updated: September 11, 2026

Order Processing and Fulfillment

All orders placed through Elizabeth & Dean are processed by Elizabeth & Dean. Depending on product availability, destination, carrier availability, and logistics routing, orders may be fulfilled using our own facilities and/or third-party logistics and fulfillment partners.

Registered business address:
Elizabeth & Dean / Discountdime
Roosje Vosstraat 47
1069 RA Amsterdam
Noord-Holland
The Netherlands

Depending on the fulfillment location and logistics route, a parcel may cross an international border before being delivered to your shipping address.

Shipping Destinations

We currently ship to eligible addresses within the United States.

We do not currently ship to PO Boxes or military addresses, including APO, FPO, and DPO addresses. Delivery is also subject to carrier service availability at the address provided during checkout.

Shipping Cost

Elizabeth & Dean offers free standard shipping on all orders shipped to eligible addresses in the United States. There is no minimum order value required to qualify for free standard shipping.

We do not add a separate standard shipping or handling charge to your order at checkout.

Free shipping refers to the shipping charge applied by Elizabeth & Dean. Any customs duties, import taxes, government fees, or similar charges that may apply to an international shipment are separate from our shipping charge.

Order Processing

Orders are normally processed within 2–3 business days, Monday through Friday, excluding public holidays.

Our order cutoff time for delivery estimates is 6:00 PM Pacific Time (PT). Orders received after the cutoff time may begin processing on the following business day.

During periods of unusually high order volume, processing may occasionally take longer. If a significant delay affects your order, we will make reasonable efforts to contact you using the contact information provided with your order.

Estimated Delivery Time

Our current delivery estimates for orders shipped to the United States are:

• Processing time: 2–3 business days
• Transit time: 4–9 business days
• Estimated total delivery time: 6–12 business days
• Order cutoff: 6:00 PM Pacific Time (PT)

Business days are Monday through Friday and do not include weekends or applicable public holidays.

Delivery times are estimates rather than guaranteed delivery dates. International shipments can occasionally be affected by customs processing, carrier disruptions, severe weather, transportation delays, or other circumstances outside our reasonable control.

Customs, Duties and Import Charges

Depending on the fulfillment location and logistics route, your order may be shipped internationally before being delivered within the United States. Where applicable, customs duties, taxes, import fees, or other government charges may apply.

Unless a charge is expressly stated as included during checkout, customs duties, import taxes, and similar government charges are not included in our free shipping offer and may be collected separately in connection with the import or delivery of your order.

Elizabeth & Dean does not control charges assessed by customs authorities or other government agencies.

Shipping Carriers

The carrier used for your order depends on the destination, parcel size, route, and carrier availability. Shipments may be transported or delivered using carriers such as:

• DHL
• UPS
• FedEx
• USPS

International shipments may involve more than one logistics or delivery provider. For example, a parcel may be transported internationally by one carrier and transferred to another carrier for final delivery in the United States.

Order Tracking

When tracking information is available, it will be provided after your order has been dispatched. Please allow some time for the carrier's tracking system to register the shipment after the tracking number has been created.

Tracking updates are supplied by the carrier and may occasionally take time to refresh while a parcel is travelling internationally.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout. Please review your address carefully before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible at info@elizabethdean.com. We will try to assist where possible, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Failed or Returned Deliveries

A package may be returned to us when delivery cannot be completed because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal of the shipment, or another delivery issue.

If a parcel is returned to us, please contact our customer service team so that we can review the available options with you.

Free standard shipping applies to the original eligible shipment. If a package has to be shipped again because an incorrect or incomplete address was provided, or because delivery was refused, additional shipping costs may apply. Any such cost will be communicated before a replacement shipment is arranged.

Lost Packages

If your tracking information shows an unexpected delay or you believe your package has been lost in transit, please contact us at info@elizabethdean.com.

We will review the available tracking information and, where appropriate, contact the relevant carrier to investigate the shipment.

Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible at info@elizabethdean.com and include your order number together with clear photographs showing the damage.

We will review the issue and provide the appropriate next steps. Any return or refund relating to an eligible order will be handled in accordance with our Refund Policy.

Questions About Shipping

If you have a question about shipping, delivery, tracking, or an existing order, please contact us by email or phone. You can also reach us through our Contact page.

Customer Service

Monday to Friday | 09:00 am – 06:00 pm Pacific Time (PT)

Weekends | 12:00 pm – 08:00 pm Pacific Time (PT)

Phone: +1 (509) 359-8601

Email: info@elizabethdean.com

We aim to respond to customer inquiries within one business day.

Company Information

Elizabeth & Dean is owned and operated by Discountdime, a registered company based in the Netherlands.

Store name: Elizabeth & Dean

Operating company: Discountdime

Chamber of Commerce: KVK 88529649

VAT number: NL003892176B02

Registered business address:
Roosje Vosstraat 47
1069 RA Amsterdam
Noord-Holland
The Netherlands