Making online fashion feel simpler and more personal

Our mission is to make it easier to discover clothing that feels right for you without making the shopping experience unnecessarily complicated. We want our product information, service, and policies to be clear so you can make an informed choice before placing an order.

We select our assortment with versatility, appearance, comfort, and everyday wear in mind. Our goal is not to tell you how to dress, but to give you pieces you can combine in a way that suits your own style.

A wardrobe built around real life

We believe online fashion can be both inspiring and straightforward. Our vision for Elizabeth & Dean is to grow into a boutique customers return to because they know what to expect: thoughtfully presented products, clear information, accessible customer service, and styles that are easy to incorporate into everyday wardrobes.

As our collection grows, we want to keep the store focused rather than overwhelming. New pieces are added with the intention of giving you more ways to build outfits while keeping the shopping experience easy to navigate.

Clear information before and after you order

Shopping online requires trust. We therefore believe important information should be easy to find rather than hidden in the small print.

• Clear product information
  We aim to provide useful details about each item so you can better understand what you are ordering.
• Free shipping
  We offer free shipping on eligible orders in accordance with our Shipping Policy.
• 30-day return period
  Eligible items may be returned within 30 days of delivery in accordance with our Refund Policy.
• Accessible customer service
  If you have a question about a product or order, you can contact us directly by email or phone.

Orders are shipped from the Netherlands

Elizabeth & Dean is operated from Amsterdam, the Netherlands. All customer orders are processed and shipped from our location in Amsterdam.

Because your parcel travels internationally, delivery times include both order processing and international transit. Current processing times, estimated delivery times, available destinations, and other shipping information can always be found in our Shipping Policy.

A smaller store with a straightforward way of working

Elizabeth & Dean is not a large department-store chain. We operate as an independent online boutique, which allows us to keep our assortment and customer experience focused.

If something about your order is unclear, arrives incorrectly, or you simply need assistance, we encourage you to contact us. We aim to respond to customer inquiries within one business day and help you understand the available next steps.

Thank you for visiting Elizabeth & Dean and for considering an independent store for your next addition to your wardrobe.