Refund Policy

Elizabeth & Dean accepts returns of eligible products within 30 days from the date your order is delivered. This policy applies to both defective and non-defective products, including returns where you have simply changed your mind.

Last updated: September 11, 2026

Return Eligibility

To qualify for a return, the item must be in the same condition in which you received it. Items must be unworn, unused, unwashed, and returned with any original tags and packaging that were included with the product.

Please take reasonable care of the product while it is in your possession. We may be unable to accept a return if an item shows signs of wear, washing, alteration, damage caused after delivery, or other use beyond what is reasonably necessary to inspect the item.

• Return window: 30 days after delivery
• Accepted condition: New and unused
• Return method: By mail
• Restocking fee: $0
• Return shipping: Customer responsibility

How To Start A Return

Before sending an item back, please contact us at info@elizabethdean.com and include your order number and the item you would like to return.

After your return request has been reviewed, we will provide you with the return instructions and the address to which your return should be sent.

Please do not send a return before contacting us. Packages returned without a prior return request may not be identifiable and may delay the processing of your return.

Return Shipping Costs

For standard returns, including returns because you changed your mind, ordered the wrong size, or no longer want the item, the cost of return shipping is the responsibility of the customer.

We do not provide a prepaid return label for standard returns. You may use a suitable postal or courier service to send the return according to the instructions we provide.

We recommend using a trackable shipping service and keeping your proof of shipment until your return has been completed.

We do not charge a restocking fee.

Damaged, Defective Or Incorrect Items

Please inspect your order after delivery. If you receive an item that is damaged, defective, or different from the item you ordered, contact us at info@elizabethdean.com as soon as possible.

Please include your order number, a description of the issue, and clear photographs where appropriate. We will review the information and provide you with the appropriate next steps.

Please do not return a damaged, defective, or incorrect item before receiving instructions from our customer service team.

Sale And Discounted Items

Sale and discounted items are covered by the same 30-day return policy as regularly priced items, provided they meet the return eligibility requirements stated above.

Refunds

Once your return has been received, we will inspect the item and notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 days.

Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

If more than 15 days have passed since we confirmed that your refund was approved and you have not received it, please contact us at info@elizabethdean.com.

Original Shipping Charges

Elizabeth & Dean currently offers free standard shipping on eligible orders to the United States. As no standard shipping charge is collected for these orders, there is no original standard shipping fee to refund.

Return shipping costs paid by the customer are not refundable.

Exchanges

We do not currently offer direct product exchanges.

If you would like a different size, color, or item, you may return the original eligible item in accordance with this policy and place a separate order for the replacement item.

Non-Returnable Items

Gift cards cannot be returned or refunded.

If a particular product is legally or hygienically unsuitable for return, this will be clearly stated on the relevant product page before purchase.

Return Questions

If you have a question about a return, refund, or the eligibility of a product before sending it back, please contact our customer service team.

You can also reach us through our Contact page.

Customer Service

Monday to Friday | 09:00 am – 06:00 pm Pacific Time (PT)

Weekends | 12:00 pm – 08:00 pm Pacific Time (PT)

Phone: +1 (509) 359-8601

Email: info@elizabethdean.com

We aim to respond to customer inquiries within one business day.

Company Information

Elizabeth & Dean is owned and operated by Discountdime, a registered company based in the Netherlands.

Store name: Elizabeth & Dean

Operating company: Discountdime

Chamber of Commerce: KVK 88529649

VAT number: NL003892176B02

Registered address:
Roosje Vosstraat 47
1069 RA Amsterdam
Noord-Holland
The Netherlands