FAQ - Frequently Asked Questions

Shopping online should feel easy and reliable. Below you’ll find answers to the questions we receive most often. If your question isn’t listed, feel free to contact us — we’re always happy to help.

What products do you offer?

Elizabeth & Dean offers a carefully curated selection of women’s fashion, including tops, dresses, shoes, and stylish wardrobe essentials. Our collections combine comfort, versatility, and timeless style — designed to help you feel confident and effortlessly put together.

Where do you ship?

We currently ship within the United States only. Orders can be delivered to all U.S. states and regions.

Do you offer free shipping?

Yes. We provide free shipping on all orders. There are no minimum purchase requirements and no hidden shipping fees at checkout.

How long does shipping take?

Orders are processed within 2-3 business days. After processing, delivery typically takes 4–9 business days, depending on your location. Once your order ships, you will receive a tracking number by email.

What is your return policy?

You may return your order within 30 days of delivery. Items must be unused, unworn, and returned in their original condition and packaging. We do not charge restocking fees. To start a return, please contact us at info@elizabethdean.com. For complete return instructions and refund information, please review our Return & Refund Policy.

When will I receive my refund?

Refunds are processed within approximately 10 days after we receive and inspect your return. The refund will be issued to your original payment method, and you will receive a confirmation email once completed.

How can I contact customer support?

You can contact our support team at info@elizabethdean.com. We aim to respond quickly and provide clear, helpful assistance.

What sizes are available?

We offer multiple sizes to accommodate different fits and body types. Each product page includes a detailed size guide. If you’re unsure which size to choose, contact us, and we’ll gladly help you find the right fit.

Do you restock sold-out items?

Some styles are limited or seasonal and may not return. Popular items are sometimes restocked. If a product is sold out, check the product page for updates or sign up for restock notifications if available.

Is it safe to order from your website?

Yes. Your privacy and payment security are fully protected. Our website uses SSL encryption for all transactions, and we do not store your payment details.