30 Days to Return
Not right for you? Return eligible items within 30 days of delivery. Email us and we will send you the return address. Return shipping is paid by the customer, and there is no restocking fee.
Frequently Asked Questions
Do you offer free shipping?
Yes! We offer free shipping on all orders throughout the United States, with no minimum purchase required. For more information, please see our Shipping Policy.
What is your return policy?
You may return your order within 30 days of receiving it. Items must be unused, unworn, and returned in their original condition and packaging. Before sending anything back, please contact us at info@elizabethdean.com or through our contact page.
We will provide you with the return instructions and return address. Return shipping costs are the responsibility of the customer, and we do not charge any restocking fees.
For full details, please see our Return & Refund Policy .
How can I track my order?
As soon as your order ships, you’ll receive tracking information by email. You can also follow your shipment at any time using our Track & Trace page.
Which size should I choose?
Please refer to the size information provided on each product page. If you're between two sizes, we generally recommend choosing the larger size for a more comfortable fit.
What payment methods do you accept?
We accept Maestro, Visa, Mastercard, Google Pay, Shop Pay and Apple Pay. All prices are displayed and charged in USD.
For additional information, please see our Payment Policy.
Is my payment secure?
Absolutely. Our website uses secure SSL encryption to protect sensitive information during checkout, and our payment processing follows PCI DSS security standards.
Your complete card number is not accessible to us. For more information about payment security, please see our Payment Policy and Privacy Policy.
How long does delivery take?
Orders are typically processed within 2–3 business days (Monday to Friday). Transit normally takes 4–9 business days, giving an estimated total delivery time of 6–12 business days.
We currently ship throughout the United States. Delivery times are estimates and may occasionally be affected by carrier delays or extreme weather conditions.
Please see our Shipping Policy for complete shipping information.
How can I contact you?
You can reach our customer service team at info@elizabethdean.com or by phone at +1 (509) 359-8601 .
Our customer service hours are Monday to Friday, 09:00 AM – 06:00 PM, and weekends, 12:00 PM – 08:00 PM Pacific Time (PT).
We aim to respond to your questions within a day. You can also send us a message through our contact page.
Where can I find your store policies?
You can find complete information about shopping with Elizabeth & Dean in the following policies:
FREE SHIPPING
Throughout the US
30 DAYS RETURN
Eligible items may be returned within 30 days of delivery.
CUSTOMER SUPPORT
Email: info@elizabethdean.com