Refund Policy

Last updated: 10/09/2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If your return is accepted, we'll send you instructions on how and where to send your package. Please note that we do not provide a prepaid return shipping label. Items sent back to us without first requesting a return will not be accepted.

To start a return, you can contact us at info@elizabethdean.com

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

• Restocking Fee: $0 – We do not charge any restocking fees for returns.
• Return shipping costs: The costs for the return shipment are the responsibility of the buyer.

You can always contact us for any return questions at info@elizabethdean.com

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@elizabethdean.com

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Customer Service

Monday to Friday | 09:00 am – 06:00 pm (GMT -08:00) Pacific Time, California

Weekends | 12:00 pm – 08:00 pm (GMT -08:00) Pacific Time, California

Phone: +1 (509) 359-8601

Email: info@elizabethdean.com

We aim to respond to your questions within a day

Contact Information

Elizabeth & Dean is owned and operated by Discountdime, a company registered and based in the Netherlands.

Store name: Elizabeth & Dean

Company name: Discountdime

Company nr.: KVK 88529649

VAT nr.: NL003892176B02

Company Address: Roosje vosstraat 47, 1069 RA Amsterdam, Noord-Holland, the Netherlands